Refund and Exchange Policy for Pangolin Clothing

At Pangolin Clothing, we strive to ensure our customers are satisfied with their purchases. However, if you are not fully satisfied with your order, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (receipt or order number).

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email] to initiate the exchange process. If the replacement item is no longer available, we will offer you an alternative or a full refund.

Non-Returnable Items
Certain items are not eligible for return or exchange, including:

• Gift cards
• Discounted or sale items
• Customized or personalized products

Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the event of an exchange due to a defective or incorrect item, we will cover the shipping costs for the replacement.

How to Initiate a Return/Exchange
To return or exchange an item, please contact us at [insert contact email] with your order details. We will provide instructions on how to proceed.